Both private and publicly financed organizations are faced with providing higher quality services while lowering the cost of delivering those services. All of this in an environment of:
- A worsening global economy.
- Major US companies in serious financial crisis.
- Dwindling capital resources.
- Reduced operating budgets.
- Reduced funding of public sector programs at the federal, state & local levels.
- Increasing demand for services & support.
- Rapidly changing demographics.
- Public scrutiny regarding tax increases & bond elections.
- Changing political & economic landscape.
The Reality
Over the last 10 years, many of the Fortune 100 companies have either dissolved, been replaced, sold, or merged with other firms.
Many of those same firms were considered “effective & efficient”; e.g. certifications in ISO 9000, 14000, 22000, 27000, Baldridge, TQM, & Six Sigma.
Even public sector organizations are experiencing the same fate as their private sector counterparts.
Why?
Top 3 reasons:
- Lack of fiscal accountability.
- Lack of focus and resources on “core” business.
- No sense of urgency.
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